Refund policy

Returns & Refunds Policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. A 25% restocking fee applies to all returns.

The following are not eligible for return:

• Made-to-order or custom-made items
• Gift cards
• Hazardous materials, flammable liquids or gases
• Sealed goods where the seal has been broken (see Exemptions below)

To complete your return, we require proof of purchase. Please do not send items back to the manufacturer.

Partial refunds may be granted for items not in original condition, or damaged/missing parts for reasons not due to our error.

Warranty

Warranty claims require documentation confirming the part was installed by a certified fuel injection diesel specialist. Without this documentation, warranty claims and associated returns cannot be honoured.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days without giving any reason.

Withdrawal period: 14 days from the day you, or a third party nominated by you, receive the last item of your order. Weekends and public holidays are included.

How to exercise your right: Log in to your account and submit a return or cancellation request through your orders page: https://shopify.com/8634531958/accounthttps://shopify.com/8634531958/account

Refunds: We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return, whichever is earlier, using your original payment method. If you selected a premium or express delivery option, we will refund the equivalent standard delivery cost only.

Return shipping: Customers are responsible for ensuring goods are adequately packaged and insured for return transit. We cannot accept liability for items damaged or lost during return shipping. We recommend a tracked, insured service covering the full value of the goods.

Exemptions: The right of withdrawal does not apply to sealed goods not suitable for return for health or hygiene reasons where the seal has been broken after delivery.

International orders: Orders outside the EU are not eligible for returns or refunds unless otherwise agreed, except where required by applicable law. EU customers retain their statutory right of withdrawal as described above.

Sale items

Under EU law, sale items are not exempt from the right of withdrawal for EU customers. For all other customers, only regular-priced items are eligible for refund.

Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection. Approved refunds are applied to your original payment method within a certain number of days.

Late or missing refunds: Check your bank account first, then contact your card provider and bank — processing times vary. If you still haven't received your refund, contact us at info@britishdiesel.co.uk.

Exchanges

We replace items only if defective or damaged. Email info@britishdiesel.co.uk and return your item to: British Diesel Systems, 23 Corporation Street, Walsall, WS1 4HW, United Kingdom.

Gifts

If an item was marked as a gift and shipped directly to you, you'll receive a gift credit upon return. If the order was shipped to the gift giver first, the refund will be issued to them.

Return Shipping Address

British Diesel Systems, 23 Corporation Street, Walsall, WS1 4HW, United Kingdom.

You are responsible for return shipping costs. If you receive a refund, return shipping costs are non-refundable and will not be deducted from your refund (except where EU withdrawal rules apply to standard outbound shipping).